Return Policy

PLEASE NOTE ALL RETURNS/EXCHANGES MUST BE MADE WITHIN 30 DAYS OF PURCHASE WITH RECEIPT.

Please note that If you want to return your order for a refund, you will have to send the product(s) back to us and you will be charged a 15% restocking fee (unless you receive the wrong order or a defective product in which case we will pay return shipping and waive the fee). All returned products must be in the condition they were received, we do not accept returns of worn/used merchandise. We will do our best to try and accommodate any last minute requests to cancel or change orders but we require at least 24-hour notice. We are not responsible for quantity selection, improper color or size selection so please make sure you refer to our color and size chart before buying.

However, if you want to exchange them we will send you a replacement at our cost (must be of the same value). Limit one exchange per customer/order.

Be sure to include your order number, contact details, and return address.

Shipping

To return your product, you should mail your product to: 5357 Inglis St, Halifax, Nova Scotia CA B3H 1J4
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

For more information about our return policy, please contact us by e‑mail at info@threewaterstrading.com or by mail using the details provided below:

STEPPS Gear
[Re: RA]
5357 Inglis street, Halifax NS B3H 1J4, Canada